Unlocking Value in Unstructured Social and Enterprise Data

Coveo moves beyond traditional listening platforms to fully integrate social media content with enterprise systems, whether cloud-based or on-premise, helping organizations unlock the value in the overwhelming amounts of unstructured data. 

The ability to consolidate information from disparate sources, including social channels, and correlate it with other enterprise information gives customer service organizations a deeper level of insight that’s a true market breakthrough. Multi-Channel Text Analytics on top of this combined data provides an even deeper level of insight to uncover key trends, identify issues before they become known to customers and more. This ultimately helps organizations know and serve their customers better, save costs and increase profitability.” 
Esteban Kolsky, ThinkJar

First Coveo's Unified Indexing Technology pulls data from all of these systems into the central Index—a layer that sits above all enterprise, cloud, and social systems.

Next the highly trained Coveo Multi-Channel Text Analytics module establishes relationships among the data, in effect creating structure where none existed before.

Ultimately the correlated, consolidated data is presented within role-based Insight Consoles—single-screen mashups of contextually relevant information that employees, customers and partners need to accomplish their goals quickly and efficiently.

Empowered with timely, relevant and complete information, across enterprise and crowd-sourced knowledge from social communities, blogs, wikis, Twitter, and more, your consituencies gain the Insight needed to:

• Understand and act upon customer interactions across all channels
• Bring crowd-sourced knowledge into product development
• Allow customers to help themselves , when and where they want
• Better target market and sell to prospects
• Unlock the value in employee communities

Integrating high-scale, high-relevance, Multi-Channel Text Analytics across the consolidated Coveo Index allows the discovery of related themes and information which can highlight trends before they become issues, enabling more nimble business operations and better customer service. For a live demo or to request a Proof of Concept on your data, contact Coveo .