Usage Analytics Consoles Provide the Tools for Continual Insight Optimization
Coveo helps administrators continuously optimize their Insight Solutions™ by analyzing how users interact with the solutions. By tracking and understanding user behavior, organizations can better assess performance and usability of the solution, identify content gaps and optimize results—ultimately increasing adoption and ensuring ROI.
Usage Analytics captures data on all user interactions with Coveo Insight Consoles and interfaces including:
- Result click-through
- Use of different UI functions
- User-specifc session information with documents users access and take action on
A dynamic interface with varying levels of access allows administrators and content managers to intuitively analyze rich usage analytics data, interactively adjusting timeframes and focus—including queries, keywords, documents accessed, users and interfaces. Using this information, administrators can elevate the most popular results, or select the correct result, for given queries, to ensure users see the most relevant information.The analytics database also allows the use of third-party reporting tools for more complex or custom reporting.
Usage Analytics provides the Insight to continuously optimize the solution for relevance, usability and content completeness.
Coveo Insight Consoles are part of all Coveo Insight Solutions™ and have been developed through more than 700 implementations. Built to showcase content from Coveo's Unified Index of data within virtually all enterprise systems, as well as social media and cloud based systems, Insight Consoles help companies gain additional return on their most valued asset—collective knowledge—to innovate faster, better serve customers and sell more products.
