Self-Service Insight Consoles Bring Contextually Relevant Knowledge to Employees, Customers and Partners

Coveo Self-Service Insight, presented through your Intranet, external website, customer or partner portal—or all of the above—securely leverages all information assets in user-defined mashups of correlated  and contextually relevant information now, when the user needs it.

Business Challenges

• The accelerating growth of unstructured information and its complexity—within companies and in social media—makes it impossible to connect the dots needed for agile business operations
• Lack of visibility into knowledge required to support every-day decisions results in costly mistakes and missed opportunities
• IT cannot keep pace with business needs to integrate myriad systems housing enterprise knowledge capital
• Website content alone cannot answer all customer and prospect needs

The ability to consolidate information from disparate sources, including social channels, and correlate it with other enterprise information gives ... a deeper level of insight that’s a true market breakthrough.

Esteban Kolsky

Features

• Presents consolidated, correlated information from multiple, disparate systems in intuitive, role-based Insight Consoles
• Helps leverage social content in communities, Twitter, and more, in conjunction with enterprise content
• Discovers important trends and themes within vast amounts of structured and unstructured data
• Supports multiple data types, including multi-media
• Supports more than 40 languages for global implementations

 Coveo Self-Service Insight Consoles can be integrated within:

• Your WCMS, to present contextually relevant search results on your extranet showcasing your company's products, message, and "best bets" or other suggestions
• Your Intranet to bring Insight from every system to your employees' fingertips, where they work most often
• Your employee, customer or partner community to provide highly relevant search results from the community and any combination of systems—without moving data
• CRM systems to provide full-featured views of your customer or prospect, combined with information from virtually all other systems and interactions, including social media, in near real-time

Benefits

• Enables the actionable Insight required for well-informed, agile decision-making and operations
• Increases the value generated by existing enterprise information systems
• Reduces costs and increases collaboration by leveraging existing knowledge and expertise
• Early identification of issues and trends helps companies avoid challenges and capture opportunities

Coveo Insight Consoles are part of all Coveo Insight Solutions™ and have been developed through more than 700 implementations. Built to showcase content from Coveo's Unified Index of data within virtually all enterprise systems, as well as social media and cloud based systems, Insight Consoles help companies gain additional return on their most valued asset—collective knowledge—to innovate faster, better serve customers and sell more products.