Advanced Insight Consoles Provide the Highest Level of Intelligence
Coveo Advanced Insight Consoles transform business operations, from Customer Service to Engineering, by presenting role-based intelligence from any combination of systems—including social and other cloud-based, unstructured data—configured for specific roles.
Most companies struggle to bring together useful customer, product and project data from all sources, and struggle even more to provide such relevant, actionable insight with the groups that need it most— Engineering, Sales & Marketing, Customer Service and customers themselves. And yet, most executives feel it is important to do just that.
Customer service agents, product managers, executives and software developers all have unique roles in driving your business forward. Advanced Insight Consoles provide them with the knowledge to do that, through customized, role-specific views of information that is relevant and pertinent. Coveo's Unified Index consolidates and correlates both unstructured and structured data, leveraging the Multi-Channel-Text Analytics module to provide a knowledge layer from the combination of information in enterprise systems and social channels.
- Customer service agents have immediate visibility into related issue resolutions, allowing them to quickly resolve complex customer challenges
- Customers feel empowered by access to relevant peer suggestions from customer communities
- Managers spot relationships between increased product issues and social media discussions to remedy a potentially negative trend before it starts
- Product Managers improve innovation through better understanding of product issues and customer feedback
Insight consoles also provide
mobile access, allowing remote users like sales and field services access to just-in-time knowledge when on-site at a customer or just before to an important meeting.
Coveo Insight Consoles are part of all Coveo Insight Solutions™ and have been developed through more than 700 implementations. Built to showcase content from Coveo's Unified Index of data within virtually all enterprise systems, as well as social media and cloud based systems, Insight Consoles help companies gain additional return on their most valued asset—collective knowledge—to innovate faster, better serve customers and sell more products.
