Customer Communities

Foster and nurture a community of like-minded customers. Harness user-generated content so customers can help themselves. Use Coveo to add value and supporting content to your community site.

Relevant results powered by machine learning

Customers return to your site when they find meaningful solutions. Coveo delivers search results that match user personas and customer profiles that are personalized to your visitors, and consistent with the experience you want to deliver.

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Highly customizable UI to match your site

Easily customize the search experience on your community site to reflect your brand consistently, with drag-and-drop features that let you adjust the look and feel based on your commuity's needs.

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Deep insights across user behavior and content usage

Improve your self-service site performancy using Coveo Usage Analytics. Understand what content customers are looking for and identify content gaps to increase self-service success. Dig deeper into audience segments to undercover how community visitors discover and consume your content.

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Logitech uses Coveo with its Salesforce Community Cloud to bring the organization’s support knowledge ecosystem directly into Salesforce. With Coveo’s self-learning capabilities, Logitech’s support portal now learns what is really helping customers succeed at self-service, then automatically tunes relevancy to maximize customer discovery.

Related Resources

cBlog Post

Why Your Customer Community is Falling Short

The evolution of customer behaviour and expectations make customer communities a must-have. Improve your customer community with AI-powered search.

ceBook

From Relevance Laggard to Leader: Becoming more relevant to your customers, communities and staff

The Coveo Relevance Maturity Model™ (CRMM™) will enable your organization to get a better understanding of where it ranks in relevance today and where it can be - with the proper people, processes and technology in place. Increasing the relevancy of your company’s collective knowledge makes sure that your customers and employees are empowered to make more informed purchasing and processing decisions.

Learn more about our Customer Communities solution

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