Services
At Coveo, we place tremendous value on our customers and partners. Each day, we strive to deliver outstanding services and help them find ways for our search solutions to accelerate and optimize every phase of their information access initiatives.
Our products offer the most efficient platform to help address your information access challenges, including adapting and customizing our solution to meet your most challenging needs.
Our professional services team is ready to work with you make the most of your investment, share best practices, and assist you in deploying and customizing our platform to address your business imperatives. Whether you need to build a prototype, create a proof of concept, require training or seek support in deploying our solution, our team of experts will be there to help you and make sure you achieve your objectives and become more successful. They are the best when it comes to designing and delivering highly complex search-powered solutions that are based on Coveo’s platform and offer a multitude of services, including:
| Service | Offer | Benefits |
|---|
| Support |
24/7 for emergencies; 6 a.m.-6 p.m. (EST) for regular support (via email, phone, or remote assistance) |
Insurance policy for customer |
| Training |
On-site or remote classes with hands-on labs; Classes designed specifically for power-users, administrators and developers |
Increased employee productivity |
| Implementation |
Quick start program; System installation & configuration; Performance analysis; Best practices workshops |
Optimal configuration and decreased time for ROI |
| Integration |
Custom development; UI integration; Project management; Architecture guidance |
Risk-free integration of search powered solution and no need to master the search requirements |
| Business Consulting |
Custom business solutions; Time banks |
ROI, reduced risk and time to implement business solution |
| Outsourcing |
Risk-free solution |
Reduced costs and increased client focus on core competencies |