Proven Methodologies, Processes and a Commitment to Partnership
The Coveo Insight Quadrant™ has been developed through hundreds of implementations, helping companies gain better insight. This framework helps us model how employees interact with information within a certain environment, and to recommend best practices in each area as well as design the optimal Insight Console for each group of employees.
Coveo’s strategic, four-step Implementation process has been developed through years of understanding how employees interact with information within many industries, within mid-size to large organizations. Our proven four-step implementation process ensures seamless adoption of our Insight Solutions to drive business performance:
CONTACT INFORMATION
Professional Services
1.800.635.5476 (US/Canada)
00.800.2673.7642 (Int'l)
Customer Support
1.866.266.1583 (US/Canada)
+1.418.266.1583 (Europe)
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Analyze.
Our strategic consultants work to understand how employees in sales, services and engineering/product development interact with information within each area of the quadrant, beginning with the most basic search & navigate, and ending with the ability to spot trends and assess all facets of a decision, through near real-time analytics.
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Design.
They then design the optimal experience for employees in each group, to provide each with interactive, Insight Consoles that combine, correlate and enable relevant, real-time information from the full knowledge ecosystem to be analyzed, within a single screen.
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Implement.
Our consultants work with you to launch a new way of doing business within each department, based on best practices and technology adoption toolkits, to achieve 100% adoption that will drive business performance.
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Optimize.
Following implementation and launch, Coveo partners with our customers to ensure the return that had been discussed during the sales process is not only achieved, but greatly exceeded. We keep in touch to measure effectiveness at periodic intervals to ensure program success for years to come.
The implementation process far exceeded my expectations. The time and effort that {Coveo} took was amazing and in my experience was the smoothest project I have ever worked on in the last 15 years.
Coveo’s professional services team was available around the clock, happy to help me with the implementation. No matter what my needs were, Coveo always came through.
The Coveo 4P approach ensures the success of our customer partnerships.
Product - Enterprise Search 2.0
- Platform
Process - Coveo Insight
- Quadrant
- Coveo Insight
- Methodology
People - Consulting services
- Subject matter experts
- Knowledge & thought leadership
Partnership - Understand, assess, measure business metrics
- Collaborative approach
- Follow-through to Business results
- Continuous improvements
Coveo services team configures our award-winning Enterprise Search 2.0 technology to enable the transformation of your customer-facing and product development or engineering-related processes, based on the Coveo Insight Quadrant reference model and methodology outlined above.
- Our strategic consultants and subject matter experts provide the expertise to translate your need into a concrete insight reality, thanks to experience gained during our more than 700 Insight programs.
- Thought-leadership white papers, training programs, best-practices webinars and our customer community, Coveo Connect, help our customers become insight experts to help drive this sea-change in how people work and interact with customers.
- Partnership is an important value for all Coveo employees. We are 100% focused on helping our customers gain insight to better know their customers, better serve their customers, innovate more quickly and ultimately sell more and increase profit margins. We fully understand that it takes partnership to make this happen, and that we can only be successful by helping our customers become even more successful.
I have nothing but good things to say about Coveo’s technology, and its professional services team.
On top of being impressed with Coveo’s technology, our team is impressed with the support. Coveo has continued to provide great service throughout our relationship.
