Informatica’s Journey to AI-Powered Self-Service Support

Informatica, the world’s number one provider of data-management solutions, used AI-powered search to skyrocket its case deflection by 120% through relevant and contextual answers.

Watch this webinar replay to learn how they leverage the knowledge they have about their customer interactions to drive successful self-service experiences, and increase customer satisfaction. Their best practices include:

  • Key steps in building an efficient and scalable self-service strategy
  • The importance of contextual and proactive content recommendations
  • How to accurately track and measure case deflection
Back to the on-demand webinars

Informatica’s Journey to AI-Powered Self-Service Support

Thank you!

We appreciate your interest in Coveo. We will be in touch with you shortly.

By inserting your email above, you agree to receive communications from Coveo Solutions Inc and its subsidiaries about educational content, events, news, and promotions to guide you on the path to relevancy with your customers, partners and employees. You may withdraw your consent at any time. For more details, please refer to our privacy policy or contact us.

Privacy Policy | © 2017 Coveo Solutions Inc. All Rights Reserved.