Create Relevant “Wow” Moments Throughout Your Customer’s Journey

What good is knowledge if it’s unused? And as your business scales, manually tracking, managing and surfacing the right knowledge at the right time can become a herculean task for your employees, and lead to customer frustration from a poor experience.

Better days – and proven ways – are ahead.

Listen to this informative and prescriptive on-demand webinar that will reveal ways to elevate your knowledge management game using the Relevance Maturity Model that has proved successful for TSIA member companies.

In this on-demand webinar you’ll learn data-driven approaches to creating more relevant “wow” moments throughout the support journey, with knowledge as the cornerstone, such as:

  • Self-Service search moments
  • Recommendation moments
  • Case Deflection moments
  • In-app content moments
  • Support engineer and agent insight moments
Back to the on-demand webinars

Create Relevant “Wow” Moments Throughout Your Customer’s Journey

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