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| Learn how you can benefit from 11 Trends in Enterprise Search 2.0 in 2011 as predicted by Coveo customers, including Bose Corporation, Frito-Lay, Trading Technologies, Inc. and Yum! Brands, as well as an expert from the analyst firm Outsell’s Gilbane Group. The 11 Trends will reveal how Enterprise Search 2.0 applications will influence Business Analytics, Knowledge Management, Customer Service, Social Networks, Information Technology, and Unified Information Access. |
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| In this on-demand seminar, our featured speaker is Tina Yarovsky, Vice President, Knowledge and Learning Solutions at Trading Technologies International. Trading Technologies needed a way to connect its employees with product information quickly and seamlessly. Tina discusses why a unified view into all product and service information is a critical success factor to Trading Technologies’ product development, customer service and support operations, and overall global infrastructure. We also cover how Enterprise Search 2.0 helps turn disparate information into actionable knowledge that is consumable for key business decisions. |
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Many leading organizations with complex products are taking customer service and support to new levels with a unique approach to knowledge management: they have stopped moving data and are accessing knowledge through single-screen access to product information, customer interactions, ticketing systems, and more. In this on-demand webinar, you will hear three different perspectives from Quantum, the global leader in backup, recovery and archiving as they discuss how Enterprise Search 2.0-powered solutions from Coveo helped them address key issues that were slowing issue resolution, impacting customer satisfaction, and agent productivity. Coveo Executive Chairman Louis Tetu also discusses additional instances of how Coveo Customer Information Access Solutions increase call center efficiencies and provide agents, managers, and executives with unified access to information, providing a true 360-degree customer view, and the business intelligence needed to help you achieve better decision-making. |
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Recorded Webinar with Trent Parkhill, Engineering Consultant If yours is like most engineering firms, you risk missing opportunities for new business, inefficient operations and many other business problems because of the dispersed nature of your staff and electronic information. In this on-demand webinar, our featured speaker is Trent Parkhill, Information World Top 25 CIO and former IT leader and engineer with Haley & Aldrich. With its data growing 60% per year, H&A staff struggled with finding critical information and experts within the firm. Trent will detail solutions to 10 crucial challenges faced by engineering firms solved with on-demand and composite access to in-depth, relevant and real-time knowledge. |
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Recorded Webinar with CRM Magazine There are few things more important than getting the right information when an agent or customer needs it. However, with an increasing amount of structured and unstructured data coming into organizations over multiple touch points and stored in disparate systems, organizations are struggling to get fast, dynamic access to relevant information. During this on-demand webinar, you’ll learn how you can move beyond CRM integration and the knowledge-base without moving data; derive more value from existing systems by leveraging a central, unified index of information; and find out how to optimize your support infrastructure with composite views of data from your entire knowledge ecosystem. |
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| During this on-demand webinar, you’ll hear how search powered solutions that overlay current support infrastructures and infuse them with knowledge—offering dynamic intelligence about your customers—will help you see results like improving customer satisfaction by 10% and reducing case resolution by more than 50%. Gartner VP and Distinguished Analyst Michael Maoz discusses current trends in customer service operations based on thousands of Gartner customer interactions. We also hear from Coveo Executive Chairman Louis Tetu as he covers case studies detailing how real-time access to composite information drives the entire customer support organization to new levels of service. |
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| During this webinar, you’ll hear about the business impacts of Enterprise Search 2.0 – with its defining, unified view of information. Louis Tetu from Coveo discusses the characteristics of Enterprise Search 2.0, and Gartner VP Distinguished Analyst Whit Andrews reviews Gartner client inquiries regarding the lack of unified information access, where search goes from here, the roadblocks to establishing a unified index of information from disparate systems, and why it’s important to focus on Enterprise Search 2.0 today. |
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| During this groundbreaking webinar, you’ll hear from three different perspectives– an Executive, Manager and User– on how Netezza is infusing their service infrastructure with knowledge to gain higher levels of customer satisfaction, balanced with lower costs, all without disrupting current operations and service levels. This is an interactive discussion on transformational technology and you will learn how you can accomplish your goals of next-level support by leveraging your current support systems though Unified Knowledge access rather than a single Knowledge Base. |
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| Hear from Children’s Hospital Boston and Coveoas they describe the process for enhancing user access and adoption throughout Children’s Hospital’s SharePoint and Intranet sites with a single, unified index, as well as best practices for increasing user adoption using next-generation Enterprise Search to deliver the value inherent in accessing the right information, in real time, directly where users work. |
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Recorded Webinar with GEICO, ArnoldIT and Coveo As your organization's data grows exponentially, you're faced with a choice: move it into a system of record, or access it where it resides. The latter – enabled through enterprise-search powered indexes – allows mashups of structured and unstructured data that may reveal a higher level of knowledge access and business intelligence. During this webinar learn how GEICO thinks about leveraging its data-rich enterprise systems to generate real-time business value and intelligence. |
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Recorded Webinar with TSIA and Coveo During this webinar, you'll learn how new, intelligent search technologies can create a dynamic, secure knowledge base from information residing in multiple, disparate systems —within your customer community, on Twitter, in CRM systems, ECM systems, PLM systems, in agents' email and in desktop files – and of course within different silos of the organization, from professional services to development and product management, even customer training departments. And you'll learn how this can be accomplished, finally, without moving any data |
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| Coveo Expresso TM Beta, a free, entry-level enterprise search solution, places the power of enterprise information access in the hands of employees everywhere, at no cost - for up to 50 users, 1M desktop files and email items and 100,000 Intranet documents. Coveo Expresso deployments can also grow as needs evolve – supporting up to 250 users, 5 million emails/attachments/local files and 1 million intranet documents. This demo video provides a more detailed look into Coveo Expresso including innovative end user interfaces like the Floating Desktop Search Bar and the Outlook Sidebar, as well as the intuitive Administration interface that eases configuration and deployment. |
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Recorded Webinar with Haley & Aldrich and Coveo Hear from Trent Parkhill, VP of IT Services, Haley & Aldrich who discusses and demos how he configured the firm’s Coveo enterprise search solution to generate high levels of collaboration, and the value search is delivering, from better serving Haley & Aldrich customers to increasing the productivity of new senior-level employees. |
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