Resources and Videos

Coveo/TSIA joint webinar: Converging Knowledge Base Access with Intelligent and Social Search (55:46)

During this webinar, you'll learn how new, intelligent search technologies can create a dynamic, secure knowledge base from information residing in multiple, disparate systems —within your customer community, on Twitter, in CRM systems, ECM systems, PLM systems, in agents' email and in desktop files – and of course within different silos of the organization, from professional services to development and product management, even customer training departments.

And you'll learn how this can be accomplished, finally, without moving any data

Coveo Expresso^TM OnDemand Webinar (27:38)

Coveo Expresso^TM Beta, a free, entry-level enterprise search solution, places the power of enterprise information access in the hands of employees everywhere, at no cost - for up to 50 users, 1M desktop files and email items and 100,000 Intranet documents. Coveo Expresso deployments can also grow as needs evolve – supporting up to 250 users, 5 million emails/attachments/local files and 1 million intranet documents.

This demo video provides a more detailed look into Coveo Expresso including innovative end user interfaces like the Floating Desktop Search Bar and the Outlook Sidebar, as well as the intuitive Administration interface that eases configuration and deployment.

Webinar: Quantifying the Real-world Value of Enterprise Search (56:26)

Hear from Trent Parkhill, VP of IT Services, Haley & Aldrich who discusses and demos how he configured the firm’s Coveo enterprise search solution to generate high levels of collaboration, and the value search is delivering, from better serving Haley & Aldrich customers to increasing the productivity of new senior-level employees.

Coveo Expresso^TM Overview (2:53)

Coveo Expresso^TM Beta, a free, entry-level enterprise search solution, places the power of enterprise information access in the hands of employees everywhere, at no cost - for up to 50 users, 1M desktop files and email items and 100,000 Intranet documents.

Coveo Customer Service and Call Center Solutions (5:21)

Coveo customers such as CA have found that enterprise search technology is the most effective way to provide call center agents and customers with unified access to knowledge where it resides – rather than spending potentially millions of dollars and man-hours to move information into a single repository or to integrate disparate systems.

Coveo Enterprise Desktop Search (4:12)

For the first time, cross-enterprise employee desktop search can be unified with access to any enterprise system—with a single, central index. Coveo solves challenges to productivity, eDiscovery and risk associated with enterprise PC and laptop content with its groundbreaking Enterprise Desktop Search application. Unified and contextually relevant search of cross-enterprise PC and laptop content, including email pst files, may be further unified with information from any enterprise systems to establish a central index of all enterprise information.

Coveo Enterprise Email Search (3:09)

Coveo Enterprise Email Search provides an industry first by indexing and quickly searching all email and attachments, including live email servers, archives and all enterprise desktop PST files. Instant, permission-based access to enterprise information in emails and attachments—through desktop or mobile search-bars with guided navigation—enhances productivity, ensures knowledge continuity, and enables eDiscovery activities—for the first time. Enterprise Email Search may be combined with additional Coveo Modules to provide 360-degree access to all enterprise information.

Coveo Enterprise Search 6.0 - Guided Tour (13:02)

Coveo Enterprise Search enables users to fully leverage company information by providing instant and secure access to data repositories such as email, archives, CRM systems, support systems, intranet, enterprise systems, databases, web and multimedia content. This unified view improves productivity, decision-making and collaboration between teams and offices, and fosters innovation. Featuring the industry’s lowest total cost of ownership, the user-friendly solution is both modular and scalable, with interfaces available for workstations and smartphones.

What’s New in Coveo Enterprise Search 6.0 (1:50)

Coveo Enterprise Search 6 takes search and information access to the next level, providing a unique combination of enterprise-grade scalability, deep connectivity and security, a number of new features and improved functionality.

Enterprise Search (2:30)

Quickly provide access to accurate and comprehensive information to increase employee productivity, sales, customer satisfaction, knowledge transfer and collaboration, while mitigating legal risks.

Enterprise Discovery (2:00)

Improve strategic and operational planning, information security, human resources management, litigation preparedness and compliance with a solution that is easy to use and deploy.

Salesforce CRM integration (1:44)

Does your sales force need to search multiple locations such as email, intranet or CRMs like Salesforce.com to find customer information?

Facilitate Decision-Making And Mitigate Risk: Using Enterprise Discovery

The Holy Grail for Mobile Sales Forces

Mobile Email Search: Going Beyond What is Stored on Your Smartphone

Killer App for Knowledge Management: Mobile Email Search

Fast Track, Adaptive Information Access Arrives

CRM Grows, and Goes, Far and Wide: New Search-Powered Office/Mobile Info Access Expand CRM’s Value

Three Steps to Email Knowledge Management

Beyond Search - Customer Information Access

Customer satisfaction rates and key call center metrics have declined over the past decade, even while companies have invested heavily in knowledgebase technologies. This white paper examines these trends as well as the emergence of the customer knowledge ecosystem and innovative technologies that leverage it to help turn customer service from an expense to a corporate asset.

Improving Employee Efficiency with a 360-degree View of Information

Within an organization, a lack of comprehensive and current information can lead to poor or uninformed decisions and sub-optimal processes. With an Enterprise Search solution, each employee is provided a complete, 360-degree view of internal information which enables higher quality decision-making and improves productivity while reducing process defects.

Enterprise Discovery to Facilitate Decision-Making and Mitigate Risk

In today's marketplace, with data repositories across the enterprise growing at exponential rates, internal knowledge and relevant information is becoming increasingly difficult to find and retrieve when it is needed. With Enterprise Discovery software, companies' information silos are indexed in an "always current", centralized and scalable manner to provide a comprehensive view of corporate operations, intellectual property and relational capital.

Email Server Search:
A Mission-Critical Function for a Mobile Worker

You are at breakfast, and you need to find the details of a meeting and speaking engagement details in a PDF your partner sent you nine months ago. Your laptop is in your checked baggage. You need that email and attachment. Your BlackBerry does not have what you need. Sound familiar? What do you do?

Searching for Search: Can It Be Delightful?

A new white paper by Susan Feldman of IDC analyzes what makes Coveo Enterprise Search solution tick, showcasing mini case studies of Coveo’s clients’ issues, planned solutions and, lastly, results after enterprise search was implemented.

Enterprise Search Markets and Applications - Capitalizing on Emerging Demand

Enterprise Search Markets and Applications summarizes the marketplace in a way that will help buyers map their needs to search products that will deliver the most value in the shortest amount of time, and at a reasonable cost. Additionally, buyers will find practical guidance about product evaluation, selection, implementation, deployment and maintenance. A vendor directory and glossary round out the content directed to new buyers.

On the Go; with Customers -
Unlocking Customer Information for the Mobile Workforce

This report by Susan Aldrich, Principal of Greenhill Analysis, provides scenarios and solutions to obtaining a unified view across multiple customer information repositories, including CRM, email and Intranet all accessible from Blackberries, Windows Mobile, and iPhones.

The Right Path to Enterprise Search

In this report, Coveo’s search solution is highlighted for its simplicity in enterprise search: no barriers to entry, usable interfaces by a broad range of information managers, enterprise scalability, and management interfaces for both local and enterprise control.