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Hear Coveo customer Netezza, an IBM company, discuss the
success they’ve achieved working with Coveo to
deliver an impactful solution, including dashboards and
business analytics that have allowed managers and
executives to better manage customer relationships and
satisfaction and eliminate time-consuming manual reporting
tasks – providing dynamic account visibility all the
way to the CEO.
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Hear Coveo customer Netezza, an IBM company, discuss
their adoption of Coveo Knowledge 360 Solutions for
Customer Service and the measurable impact it’s had
on their organization- including finding already known
issues in half the time, reducing duplicate issues logged
by 50%, and increasing bugs fixed by 63%.
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“I had just come off of a project implementing
SharePoint 2007… I really was very, very
skeptical… within the first four hours I realized
that Coveo was different. With Coveo we’re able to
pull information out that we’d never dreamed of
getting from any other platform. It’s really changing
the way that we’re working… it’s so non-
invasive and so easy. We want to be the best support
organization in the world, period, and I think
Coveo’s going to help us get there.”
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Coveo makes enterprise search interfaces as ubiquitous
as the need for information, with a desktop search bar that
floats above virtually any application on the desktop.
Users simply hover over it to reveal a full-sized,
intuitive search interface complete with customized search
facets and launch a search of virtually any enterprise
system, without leaving the application in which they are
working.
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Achieving unified information access and intuitively
“searching where you work” to locate vital
information is more important than ever for your
company’s ability to make agile and informed
decisions.
Listen to a conversation between Aberdeen Analyst David
White and Mike Gero of Coveo as they discuss how the top
performers in Aberdeen’s recent Enterprise Search
study improved productivity and customer satisfaction, and
the importance of accessing information stored in email
platforms such as Lotus Notes. Companies that achieve this
unified view of their information assets–without
moving data–have maximized the return on investment
they get from using enterprise search and achieved a
measure of control over their unstructured data.
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To speed access to information in email or from across
the enterprise knowledge ecosystem, and, what's more, to
allow employees to "search where they work," Coveo offers
the Outlook Sidebar search interface–the industry's
first enterprise search interface integrated directly
within Outlook. Making search interfaces as ubiquitous as
the need for information, Coveo helps increase the adoption
of search within your enterprise, saving time for more
productive activities.
The Outlook Sidebar leverages Coveo's central index of
information to intelligently correlate related email
conversations, attachments and contacts so that users
productively get answers they need, without wasting time or
re-creating existing information, as well as providing
unified access to information repositories from across the
enterprise.
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Coveo Knowledge 360 Solutions for Customer Service have
helped to reduce contact center costs while increasing
customer satisfaction and loyalty for organizations with
multiple, complex products, by providing agents and
customers with intuitive, self-service views of customer,
product and case information located throughout the
knowledge ecosystem—all within a single interface
targeted to the user’s role-specific needs.
With Knowledge 360 Solutions for
Customer Service, Support and Professional Services
Managers and Executives leverage actionable
Customer 360 views, and dashboard analytics for holistic
access to customer information – for both individual
accounts and aggregate customer analytics - fostering
faster and better decision making and providing visibility
into current customer opportunities.
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Coveo Expresso
TM
Beta, a free, entry-level enterprise search
solution, places the power of enterprise information access
in the hands of employees everywhere, at no cost - for up
to 50 users, 1M desktop files and email items and 100,000
Intranet documents.
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For the first time, cross-enterprise employee desktop
search can be unified with access to any enterprise
system—with a single, central index. Coveo solves
challenges to productivity, eDiscovery and risk associated
with enterprise PC and laptop content with its
groundbreaking Enterprise Desktop Search application.
Unified and contextually relevant search of
cross-enterprise PC and laptop content, including email pst
files, may be further unified with information from any
enterprise systems to establish a central index of all
enterprise information.
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Coveo Enterprise Email Search provides an industry first
by indexing and quickly searching all email and
attachments, including live email servers, archives and all
enterprise desktop PST files. Instant, permission-based
access to enterprise information in emails and
attachments—through desktop or mobile search-bars
with guided navigation—enhances productivity, ensures
knowledge continuity, and enables eDiscovery
activities—for the first time. Enterprise Email
Search may be combined with additional Coveo Modules to
provide 360-degree access to all enterprise
information.
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Quickly provide access to accurate and comprehensive
information to increase employee productivity, sales,
customer satisfaction, knowledge transfer and
collaboration, while mitigating legal risks.
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Does your sales force need to search multiple locations
such as email, intranet or CRMs like Salesforce.com to find
customer information?
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