Website & Extranet Connectors
Help customers, prospects and partners find the information they need – instantly
A vital part of any public-facing website or extranet, Coveo helps customers and partners locate the products and information they need within seconds. In order to do so, Coveo Connectors index structured and unstructured data on websites, as well as appropriate intranets, document servers, wikis and social networking platforms (additional Coveo connectors required). The intuitive Coveo search bar, including search facets, makes the information quickly and easily accessible.
Superior self-service for customers and partners helps companies see increased profit margins on customer transactions, as well as a higher ROI on the knowledge and information contained in customer portals – reducing the reliance on sales and support staff to help locate information and answer questions.
- Accurate, relevant results with faceted search allows intuitive navigation to locate precise content quickly
- Social search capabilities means content ranking is adjusted based on both implicit user behavior and explicit user ratings
- Highly secure, unified access to information from across the enterprise including SharePoint, Documentum, Confluence wikis and Jive social networking platforms (additional Coveo connectors required)
- Searches through structured and unstructured data
- Easy to deploy and maintain
Interfaces
Integrated on your website or intranet, Coveo’s user interface allows customers and partners to intuitively navigate and locate precise information. Using Coveo’s mobile interface, users are able to search your public-facing sites easily from the smartphone. Learn more...
Secure, role- and rules-based permissions
Because permissions and security reside with the information, Website & Extranet Connectors provides completely secure protection of employee personal and company confidential information. Such information, based on rules and roles decided by the customer, becomes discoverable during investigations and yet respects all privacy, and client and employee confidentiality.
Flexible, modular and easy to deploy
Website & Extranet Connectors are combined with the Coveo Enterprise Search Platform and Customer Information Access Solutions to provide a unified view of enterprise knowledge and information. Proven scalable to billions of documents, Coveo was designed for modular deployments and self-service customization. Economical for even global deployments, Coveo utilizes 20 to 30 percent of the footprint of other search providers for indexed content, providing the lowest total cost of ownership.