Expertise Finding

Coveo Enterprise Search facilitates Expertise Finding, allowing users to identify colleagues that hold specific knowledge or expertise by identifying the authors of documents and files related to certain projects, issue resolutions, and more. This is particularly useful for Professional Services and other knowledge-intensive firms.

Locate domain expertise

Coveo Enterprise Search enables users to locate internal expertise across the organization, no matter where in the organization the employee works, whether it is in another department or even a different location.

With Coveo’s faceted search, users can easily locate and contact colleagues related to:

  • Domains of expertise
  • Specific projects
  • Resolutions similar to an issue they are currently faced with

Work smarter, faster

Without having to search manually through files, documents or disparate systems, Coveo easily provides contact information for experts from a variety of sources, including the ability to immediately reach out if they’re online – through integration with MS Communicator:

  • Business contacts
  • CRM databases
  • Email archives
  • Intranet

Incorporate availability

For staffing purposes, expertise finding can integrate with scheduling systems to determine employees’ availability to work on a project.

Intuitive interfaces, integrated where employees work

From an integrated Outlook sidebar to the floating desktop search bar and mobile interface, Coveo’s intuitive access interfaces allow users to “search wherever they work” – whether from a favorite application or a remote location. Search facets, integrated with each interface, promote conversational search to the right information. Learn more...

Flexible, modular and easy to deploy

The Coveo Enterprise Search Platform is designed for modular implementations and can be combined with multiple Coveo Information Access Connectors for a completely unified view of all enterprise knowledge and information. Proven scalable to billions of documents, Coveo was designed for modular deployments and self-service customization. Economical for even global deployments, Coveo utilizes 20 to 30 percent of the footprint of the original information, giving you the lowest total cost of ownership.