Collaboration and Knowledge Management
Leveraging your organization’s knowledge ecosystem
Your company’s knowledge resides in far more than a “knowledge management system.” It resides in emails and on desktops, in CRM systems, WCM system, ERP systems, in silos and departments within your company – information critical to increasing collaboration and productivity. By aggregating and indexing structured and unstructured data spread across the enterprise, the Coveo Enterprise Search Platform and Information Access Connectors create fast, dynamic access to information throughout your enterprise.
Stop Moving Data™
Coveo breaks away from standard knowledge management practices by connecting to the information where it resides, in native systems and repositories, reducing the need to move information into a central repository. By enriching existing content with additional metadata, Coveo can help companies leverage legacy systems that still serve their purpose but don’t allow much in the way of integration or reporting.
Improving collaboration and productivity
For companies, Coveo provides higher levels of employee collaboration and productivity, freeing hours of work-time each week, which is of particular importance for revenue-generating employees. For users, it means using a single interface to get the precise information they need, instantly. In addition to connecting people to information, it also connects people to people through that information - improving collaboration through better understanding of employee expertise, re-use of existing work and mining employee communities.
Combining Coveo’s dashboarding and mash-up capabilities with access to your knowledge ecosystem can provide a 360° view of the knowledge within your organization, helping to:
- Uncover trends, opportunities and threats by providing a bird’s eye view of information
- Protect business knowledge by setting up monitors and alerts on how information is being handled
- Facilitate knowledge continuity by maintaining access to the documents of employees who leave a department or company
Intuitive interfaces, integrated where employees work
From an integrated Outlook sidebar to the floating desktop search bar and mobile interface, Coveo’s intuitive access interfaces allow users to “search wherever they work” – whether from a favorite application or a remote location. Search facets, integrated with each interface, promote conversational search to the right information. Learn more...
Secure, role- and rules-based information access
Because permissions and security reside with the information, Coveo solutions provide secure protection of employee personal and company confidential information. Such information, based on rules and roles decided by the customer, becomes discoverable during investigations and yet respects all privacy and client confidentiality.
Flexible, modular and easy to deploy
The Coveo Enterprise Search Platform is designed for modular implementations and can be combined with multiple Coveo Information Access Connectors for a completely unified view of all enterprise knowledge and information. Proven scalable to billions of documents, Coveo was designed for modular deployments and self-service customization. Economical for even global deployments, Coveo utilizes 20 to 30 percent of the footprint of the original information, giving you the lowest total cost of ownership.