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In the information age, business knowledge is accumulating at such an accelerated pace, that for many executives and their employees it is impractical, if not impossible, to manually sort and analyze all of the data in order to make the best decisions in a reasonable timeframe.
Coveo Enterprise Search takes corporate search to the next level – allowing for faster processing with less hardware, and providing business leaders with a unique and unprecedented view of their operations. By aggregating and indexing structured and unstructured data, Coveo Enterprise Search provides the ability to uncover trends, opportunities and threats; protect business knowledge and promote knowledge continuity. |
Uncover Trends, Opportunities and Threats
In business, not being able to access key information takes away the ability to respond quickly and make well-informed decisions. Coveo Enterprise Search provides of complete overview of business operations thus enabling organizations to rapidly and effectively leverage their own business knowledge. For example, the solution can be used to analyze and categorize the calls received by customer service to realize which aspects of a product are causing problems for clients and take them into consideration when designing the next model. This bird’s eye view of information contained in customer databases and enterprise systems provides a competitive edge by enabling companies to uncover trends, opportunities and threats in their marketplace. |
Protect Business Knowledge
In today’s highly competitive marketplace, it is imperative that companies protect their business knowledge. If confidential information regarding products or financials becomes compromised, the value of the company’s assets diminishes significantly. Coveo’s Enterprise Search solutions allow users to track their information assets and see how all sensitive material is being handled within the company. For example, if there is a concern that a particular employee is sharing confidential information, their email account can be monitored to see which information they are sending outside the company, as well as the information they are receiving. Furthermore, users receive alerts of potential threats to proactively protect against the loss of intellectual property and confidential documents. |
Knowledge Continuity
In today’s tough economic climate, companies are re-deploying and reducing their workforce in order to optimize expenditures and cut costs. Management as a whole must find ways to prevent the loss of core institutional knowledge, which could have a detrimental effect on the success of its business when experiencing employee churn, layoffs, internal transfers and promotions.
Coveo Enterprise Search enables ready-to-go knowledge transfer, where a department is able to easily locate the information to educate new employees about specific tasks, client relationships, accounts, projects, etc., so business can move forward without missing a step. For example, if an engineering firm chooses to cut costs by offering retirement packages to senior employees, those remaining with the company can still leverage the knowledge of those who retired by providing access to all of their stored data. |