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| With the amount of data located in repositories scattered across a company, finding a contact in order to resolve an issue quickly can be a difficult task. With the Expertise Finder in Coveo Enterprise Search, users can locate contact information no matter where it’s stored, leverage internal resources and better understand the amount of valuable knowledge available to management and employees across the enterprise. |
Locate Contact Info No Matter Where It’s Stored
With the Expertise Finder found in Coveo Enterprise Search, users can identify where specific knowledge can be found within a company. The solution allows users to search for contact information, such as a phone number, email, title or area of expertise, and retrieve it from wherever it is saved: in your business contacts, CRM databases, or even in your email archives. Coveo can even locate contact information stored in a Microsoft PowerPoint file attached to an email, or a contact email located on your intranet. |
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Leverage Internal Resources
As employees are promoted or switch departments, it becomes difficult for companies to keep track of their expertise, which results in paying outside firms to produce work that could be created internally in a shorter timeframe and with reduced costs. Coveo Enterprise Search enables users to locate internal expertise, no matter where in the organization the employee works, whether it is in another department or even a different location.
By using keywords and sorting through the search results, users are able to locate a person related to a domain of expertise, a specific project, or even someone who was able to resolve an issue they are currently faced with. For example, if an employee needs to create a document regarding SOX compliance, they can use the Expertise Finder to find out if another employee has authored a similar document, or locate the person responsible for ensuring that the organization maintains compliance. |
Better Understand Your Internal Knowledge
Using Coveo’s Enterprise Search, companies are given a single point of access to all relevant contacts that are spread across different systems. For users, this provides a bird’s eye view of the organizational knowledge structure, which facilitates the better understanding of expertise gaps, structural inefficiencies, and defective information flows. The solution also allows users to quickly search through the high volume of documents, making it easier to reuse work done in the past and receive a higher return on human capital, know which teams and people have worked on a similar project, and identify documents and files by project, issue, expertise etc. |
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