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In deploying an extranet site, the primary goal is to provide customers and partners with intuitive access to relevant information. Implementing Coveo Enterprise Search to power an extranet means providing secure, unified access to appropriate intranets, document servers, wikis and social networking platforms throughout the organization. |
With Coveo Enterprise Search, boundaries on information access are broken, as users gain the ability to locate the precise knowledge they need from within the enterprise. This results in increased productivity and a higher return on investment on the knowledge and information contained in your extranet. In addition, the self-service information access reduces reliance on support staff to help locate information and answer questions.
Using Coveo’s faceted search technology for guided navigation, users are able to drill-down into the search results and access the information from multiple paths. For example, a client seeking an answer to a technical issue can choose to navigate by case, product module, type of technical issue, event, etc. From there, the powerful, intuitive interface presents highly relevant results within seconds.
By utilizing Coveo’s mobile user interface, accessible via a BlackBerry or other smartphone, customers and partners can obtain complete access to the information they need from your extranet at any time and from any location.
To ensure that access to information is closely governed by security policies, Coveo Enterprise Search is integrated with the corporate security infrastructure. |
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