This configurable and role‑specific interface supports the search & navigation, correlation and analysis of information, regardless of where it is stored and ultimately giving users the right context into customers, products, projects and experts.
Floating Desktop Searchbar
Users can “search where they work” with a search bar floating above virtually any application on the desktop. This client‑side application lets users quickly and easily search and find content & experts without having to open their browser. It also provides the ability to configure what will index from their own desktop.
Fully integrated with Microsoft Outlook, users can quickly see, search & navigate information related to the current‑selected email or any email located in the inbox, subfolder or archives. They can also search for emails, files, people, and in combination with information from any other indexed system – all without leaving Outlook. Additionally, this feature automatically displays all the information available on the sender/recipient, the messages exchanged and documents shared with this person.
Developed with out‑of‑the‑box mobile search interfaces (both app‑ and browser‑based) that detect and optimize for the small size of smartphone or tablet display, allowing on‑demand search and access to the enterprise knowledge on your mobile devices from wherever you work. The User Interface is compatible with iOS and Android browsers.
Integration with Leading WCMs
Enables a virtual integration layer between your WCM and all your company’s key knowledge sources allowing rich and dynamic web personalization without requiring heavy integration or content importation. This transforms your website into a highly desired Customer Experience Management (CXM) ecosystem. Connect Coveo with: Sitecore, SharePoint, and SDL Tridion to provide secure connectivity for live indexing and insight.
Integration with Leading CRMs
Automatically bring relevant case-resolution and account intelligence and Subject Matter Experts into the user’s view without ever leaving the CRM. This enables your CRM to become the ultimate hub for all information access related to your customers’ lifecycle. Connect Coveo with: Salesforce, Oracle Siebel, Microsoft Dynamics and simply add value to your existing customer relationship management tool.