Events
September 15, 2010Coveo Webinar featuring Gartner Analyst Michael Moaz on the New View of Customer Support
Online Webinar
Time: 12:00-1:00 pm EDT/GMT -4
What’s the hottest, next generation technology for customer service and support organizations? Search powered solutions that overlay current support infrastructures and infuse them with knowledge—offering dynamic intelligence about your customers—and see results like improving customer satisfaction by 10% and reducing case resolution by more than 50%.
Join us on Wednesday, September 15th to hear Gartner VP and Distinguished Analyst Michael Maoz discussing current trends in customer operations based on thousands of Gartner customer interactions. Coveo Executive Chairman Louis Tetu will walk through case studies detailing how real-time access to composite information drives the entire customer support organization to new levels of service – call center agents, executives, LOB owners, IT departments, and customers themselves.
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September 29, 2010CRM Roundtable: Speed to Knowledge Improves Speed to Profits
Online Webinar with CRM magazine
Time: 2:00-3:00 pm EDT/GMT-4
There are few things more important than getting the right information when an agent or customer needs it. However, with an increasing amount of structured and unstructured data coming into organizations over multiple touch points and stored in disparate systems, organizations are struggling to get fast, dynamic access to relevant information.
Learn how you can move beyond CRM integration and the knowledge-base without moving data; derive more value from existing systems by leveraging a central, unified index of information; and find out how to optimize your support infrastructure with composite views of data from your entire knowledge ecosystem.
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November 17, 2010Evolving Value of Enterprise Search
William Cavendish, Manager of Intranet Services and Multiline Engineering, GEICO
Enterprise Search Summit – Renaissance Hotel, Washington, DC
Time: 2:00-2:45 pm EDT/GMT-4
How do you successfully define business goals for enterprise search? How can you expand the use of search technologies to drive value across all areas of your organization?
William Cavendish, GEICO Manager of Intranet Services and Multiline Engineering, will discuss his experience in deploying and operating an enterprise search strategy and solution, ongoing expansion of the use of search technologies, and opportunities for increased value of search in powering compliance, auditing, content management, and business intelligence.
Event Website
Every WednesdayCoveo Expresso Break Training
Online Webinar
Join us on Wednesdays at 12:00 pm EDT/GMT-4 to learn how to optimize your use of Coveo Expresso, the most powerful, entry-level, enterprise search solution available.
There are also monthly webinars covering advanced Expresso functionality. Topics include administrator functionality such as how to install and configure multiple repositories with Expresso, adding new users, configuring the index on Exchange Server, tracking usage statistics, setting up mobile Blackberry access with the same Coveo user experience you have on your desktop, and more.
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On-Demand Webinars
The live webinar has ended. Please click Register below to receive details on the recording when it is available.Coveo webinar featuring Gartner analyst: Enterprise Search 2.0: Business Impacts, Roadblocks and How to Break Through
Online Webinar
What are the business impacts of Enterprise Search 2.0 – with its defining, unified view of information? Learn from Coveo about the characteristics of Enterprise Search 2.0, and from Gartner VP Distinguished Analyst Whit Andrews about Gartner client inquiries regarding the lack of unified information access, where search goes from here, the roadblocks to establishing a unified index of information from disparate systems, and why it’s important to focus on Enterprise Search 2.0 today.
Join us for this complimentary webinar and get your Enterprise Search 2.0 program off the ground, and headed for success.
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August 26, 2010TSIA webinar: Netezza Transforms Customer Support from
Award-Winning to World-Class
Recorded Webinar
Watch On-demand Webinar (Premium Content – Free Registration)
Join Netezza, TSIA and Coveo for a ground-breaking webinar and you’ll hear from three different perspectives– an Executive, Manager and User– on how Netezza is infusing their service infrastructure with knowledge to gain higher levels of customer satisfaction, balanced with lower costs, all without disrupting current operations and service levels. This will be an interactive discussion on transformational technology and you will learn how you can accomplish your goals of next-level support by leveraging your current support systems though Unified Knowledge access rather than a single Knowledge Base.
June 29, 2010Enterprise Search 2.0:
Enhancing User Adoption to Save Lives at Children's Hospital
Recorded Webinar
Watch On-demand Webinar (Premium Content – Free Registration)
Hear from Children’s Hospital Boston and Coveo as they describe the process for enhancing user access and adoption throughout Children’s Hospital’s SharePoint and Intranet sites with a single, unified index, as well as best practices for increasing user adoption using next-generation Enterprise Search to deliver the value inherent in accessing the right information, in real time, directly where users work.
May 25, 2010Coveo-hosted Forrester Webinar:
Enterprise Search 2.0: From Productivity to Profit
Recorded Webinar
Watch On-demand Webinar (Premium Content – Free Registration)
During this Webinar, Louis Têtu, Executive Chairman, Coveo, will discuss the future of enterprise search – far beyond the traditional search box. He'll discuss why moving data is a losing battle and share examples of how other organizations have leveraged a central, unified index of structured and unstructured enterprise information to enable real-time information access that resulted in business gains and financial returns.
You'll also hear from Leslie Owens, Analyst, Forrester Research, Inc. who will discuss how forward-thinking companies are using enterprise search to solve critical business problems. The crucial element behind successful enterprise search projects is coordination and alignment – understanding what employees really need, and understanding the capabilities and limitations of existing technology investments to find the right scenario where enterprise search tools can improve access to information.
March 23, 2010Stop Moving Data and Start Mining Knowledge: Enable Strategic Intelligence by Leveraging Existing Enterprise Systems
Recorded Webinar with GEICO, ArnoldIT and Coveo
Watch the On-demand Webinar (Premium Content– Free Registration)
As your organization's data grows exponentially, you're faced with a choice: move it into a system of record, or access it where it resides. The latter – enabled through enterprise-search powered indexes – allows mashups of structured and unstructured data that may reveal a higher level of knowledge access and business intelligence.
During this webinar learn how GEICO thinks about leveraging its data-rich enterprise systems to generate real-time business value and intelligence.
January 21, 2010Converging Knowledge Base Access with Intelligent and Social Search
Recorded Webinar with TSIA and Coveo
Watch the On-demand Webinar (Premium Content – Free Registration)
During this webinar, you'll learn how new, intelligent search technologies can create a dynamic, secure knowledge base from information residing in multiple, disparate systems —within your customer community, on Twitter, in CRM systems, ECM systems, PLM systems, in agents' email and in desktop files – and of course within different silos of the organization, from professional services to development and product management, even customer training departments.
And you'll learn how this can be accomplished, finally, without moving any data.
January 12, 2010Coveo Expresso™ On-Demand Webinar
Recorded Webinar
Watch On-demand Webinar (Premium Content – Free Registration)
Coveo ExpressoTM Beta, a free, entry-level enterprise search solution, places the power of enterprise information access in the hands of employees everywhere, at no cost - for up to 50 users, 1M desktop files and email items and 100,000 Intranet documents. Coveo Expresso deployments can also grow as needs evolve – supporting up to 250 users, 5 million emails/attachments/local files and 1 million intranet documents.
This demo video provides a more detailed look into Coveo Expresso including innovative end user interfaces like the Floating Desktop Search Bar and the Outlook Sidebar, as well as the intuitive Administration interface that eases configuration and deployment.
December 16, 2009Quantifying the Real-world Value of Enterprise Search
Recorded Webinar with Haley & Aldrich and Coveo
Watch the On-Demand Webinar (Premium Content – Free Registration)
Download the Presentation
Hear from Trent Parkhill, VP of IT Services, Haley & Aldrich who discusses and demos how he configured the firm’s Coveo enterprise search solution to generate high levels of collaboration, and the value search is delivering, from better serving Haley & Aldrich customers to increasing the productivity of new senior-level employees.