How Does AI Work in Search?
Machine Learning
To meet modern expectations, enterprise search should use artificial intelligence and machine learning to map the content so that the machine knows that a PDF about, say, “unified search,” is similar to a document on “index-time merging.” This enhances search results so the best-performing content always rises to the top.
Coveo’s machine learning models include:
Role-based Access Controls
It is vital that a unified index must be able to understand the permissions a user has to access information. Modern enterprise search software uses access controls to enforce security policies on each enterprise user, to ensure security compliance within the search experience.
User Intent
By capturing signal data on every user’s action, modern enterprise search engines can determine intent. By also taking into account personal data (including geo-location) the machine can match a query to mapped content to retrieve the most relevant results.
Machine learning and deep learning algorithms have enabled a new level of relevance analytics for each enterprise search user. Each search result is uniquely tailored to individual users.
Equally, enterprise search capabilities are put to use for external-facing applications such as web search and app search. A robust enterprise search platform should support all these use cases, internally and externally to the enterprise.
Headless
With employees needing to access information from any device, a headless framework allows you to have ultimate control and flexibility of your search interface - regardless of device. Coveo works as a middle-layer for applications, opening a line of communication between the UI elements and Coveo.
Enterprise Search-as-a-Service
Coveo is an enterprise-class, multi-tenant SaaS/PaaS solution that provides a unified, scalable, and secure way to search for contextually relevant content across many enterprise systems
How Do I Determine the Best Search Engine Vendor?
Industry analysts regularly rank search engine vendors. Gartner refers to this category as an Insight Engine, while Forrester refers to it as Cognitive Search.
Unlike Elastic Enterprise Search, Solr, Amazon OpenSearch, or even Amazon Kendra, which require developers to build a search experience from scratch, Coveo enterprise search includes hosted search page templates to get started right away. You can quickly see what a typical search result will look like for a user.