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White Papers

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Thank you for downloading the TSIA whitepaper, Transforming Data into Actionable Knowledge. Click the button below to access your PDF copy.

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Transforming Data into Actionable Customer Insights

Advanced Indexing and Insight Technologies Exploit Big, Unstructured Data to Drive Support Performance

Customer support leaders are facing an inflection point: either harness the tremendous wealth of data at their disposal to deliver transformational service and emerge as new leaders, or ignore it and maintain the status quo of an increasingly fragmented an incomplete view of customers, which threatens to erode trust and revenue. Get your complimentary copy of this research paper which:

  • Frames the opportunity that advanced indexing and insight technologies present to customer service leaders and is based on surveys of TSIA members (service execs at 200+ leading B2B companies).
  • Explores how and why advanced indexing and insight technology (like Coveo for Salesforce) can improve service operations, knowledge management, multichannel management, and understanding of the voice of the customer with case study examples.
  • And provides expert recommendations on key features to consider evaluating advanced and social search tools.
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