Customer Case Studies

Forrester Senior Analyst Kate Leggett reports on how IBM Netezza rolled out a knowledge program with Coveo, best practices used, and results to date across its customer service operations.

IDC Research VP Sue Feldman examines Haley & Aldrich’s search program, calculates and reports results to date, and offers advice to CIOs in this Buyer’s Case Study.

CA Technologies reports dramatic improvements in customer service with Coveo including a 15% reduction in case resolution time, 10% increase in customer self-service satisfaction, and more.

With Coveo’s Insight Solutions for R&D and Engineering, INO has greater insight into its corporate knowledge, customers and their projects. This helps INO better collaborate on projects, quickly understand SMEs, get new employees up to speed quickly, avoid recreation of work, and more. Overall productivity has increased 5%.

A global software development company effectively scales customer
service operations, troubleshoots customer issues more effectively, and more, with Coveo Insight Solutions for Customer Service.

With Coveo, health care providers and researchers at Children’s have instant access to the precise information required to treat patients and push their research forward towards developing cures for pediatric illnesses.

IBM Netezza reduced time spent identifying known customer issues by 67%, reduced duplicate bug submissions to development by 50%, and more, with Coveo Insight Solutions for Customer Service.

Haley & Aldrich, a leading science and engineering firm, reports saving 39,931 hours/year with Coveo and restores 11% of profits lost during the recession.

FedSources reports 50% increase in customer site visits, 25% increase in page views, and more, with Coveo.