News Releases

EXFO Utilizes Contextual Knowledge to become even more relevant and responsive to customers with Coveo for Salesforce

Leading telecommunications testing provider uses contextual knowledge across the Salesforce platform to improve customer experience, increase agent satisfaction and optimize customer support performance

QUEBEC – September 30, 2013

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About EXFO

Listed on the NASDAQ and TSX stock exchanges, EXFO is among the leading providers of next-generation test and service assurance solutions for wireline and wireless network operators and equipment manufacturers in the global telecommunications industry. The company offers innovative solutions for the development, installation, management and maintenance of converged, IP fixed and mobile networks—from the core to the edge. Key technologies supported include 3G, 4G/LTE, IMS, Ethernet, OTN, FTTx, VDSL2, ADSL2+ and various optical technologies accounting for more than 35% of the portable fiber-optic test market. EXFO has a staff of approximately 1700 people in 25 countries, supporting more than 2000 customers worldwide. For more information, visit http://www.exfo.com/ and follow us on the EXFO Blog, Twitter, LinkedIn, Facebook, Google+ and YouTube.

About Coveo

Coveo makes companies more relevant and responsive to their customers, by providing technology that delivers in real time the most relevant, context-aware information for every employee and every customer.

Coveo's revolutionary Search & Relevance technology takes Knowledge Management to a new, more relevant level by securely connecting with and harnessing an organization’s big, fragmented data from any combination of cloud, social, and on-premise systems.

The Coveo Advanced Relevance Engine injects the most relevant knowledge into the context of every user, focusing on three business areas to:

Coveo is a strategic partner of several leading software companies such as Salesforce.com and Sitecore, and has been recognized as a visionary by Gartner in its 2013 Magic Quadrant. More than 2,000,000 users globally and more than 500 companies use Coveo to improve their businesses. Among Coveo customers are GEICO, Lockheed Martin, L'Oreal Switzerland, SunGard and YUM! Brands. For more information, visit www.coveo.com, follow us on the Coveo blog, LinkedIn, Twitter, Facebook and YouTube


Editorial Contacts

Diane Berry
Coveo
418-263-1111 ext. 200 Office
908-627-5470
dberry@coveo.com

Adam Novak
PAN Communications
617-502-4300
prcoveo@pancomm.com

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