News Releases

New Coveo for Salesforce, Communities Edition Brings Collective Enterprise Knowledge into Salesforce Communities to Transform Customer Self-Service

Coveo’s breakthrough application brings context-aware content from multiple social and knowledge sources directly into Salesforce Communities and Portals to help customers collaborate and solve even complex challenges quickly and easily

QUEBEC – November 18, 2013

Supporting Quote

Diane Berry, Senior Vice President, Marketing and Communication, Coveo: “Salesforce customer demand is behind our launch of Coveo for Salesforce, Communities Edition. Nearly every customer of our application for Salesforce Service Cloud has also wanted to implement Coveo within their Salesforce Community or Portal as soon as they understand the power of the technology to present relevant content – from anywhere – in the user’s context, leading to significant increases in call deflection, more satisfied customers and a more ‘customer company’ approach.”

About Coveo

Coveo makes companies more relevant and responsive to their customers, by providing technology that delivers in real time the most relevant, context-aware information for every employee and every customer.

Coveo's revolutionary Search & Relevance Technology takes Knowledge Management to a new, more relevant level by securely connecting with and harnessing an organization’s big, fragmented data from any combination of cloud, social, and on-premise systems.

The Coveo Relevance Engine injects the most pertinent knowledge into the context of every user, focusing on three business areas to:

Coveo is a strategic partner of several leading software companies such as Salesforce.com and Sitecore, and has been recognized as a visionary by Gartner in its 2013 Magic Quadrant. Among Coveo customers are leading companies such as EXFO, GEICO, Lockheed Martin, L'Oreal Switzerland, Rally Software, SunGard and YUM! Brands. For more information, visit www.coveo.com, follow us on the Coveo blog, LinkedIn, Twitter, Facebook and YouTube.


Editorial Contacts

Jenny Gardynski
PAN Communications
617-502-4300
prcoveo@pancomm.com  

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