Coveo for Salesforce injects Salesforce Service Cloud with data from multiple external sources and across the Salesforce Platform, automatically related to the customer service agent’s work, directly within the Salesforce UI. Coveo for Salesforce automatically “reads” case information and presents relevant information and experts who can help solve the case, transforming customer service performance.
This award marks the latest honor for Coveo’s customer service solutions, which won the TSIA Fall 2012 TechBEST Award for Best in Show, a prestigious CODiE Award for Best Relationship Management Solution, and was named a finalist for Data Innovation of the Year in the 2012-2013 Cloud Awards.
“We developed and launched Coveo for Salesforce to help customer service teams transform their performance in our big data world,” said Diane Berry, senior vice president, marketing and communication, Coveo. “We’re honored to have received this recognition so soon after our launch, which was just last September, during Dreamforce. The market excitement about our application has been extremely rewarding, and we would like to thank CUSTOMER magazine for this recognition.”
“Coveo was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Coveo for Salesforce has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC.
The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.
For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com. For an interactive look at Coveo for Salesforce, please watch this video.
Coveo’s advanced, Unified Indexing and Insight Platform redefines how people access and share fragmented knowledge around the social enterprise. Coveo brings together the collective and yet fragmented information from social, on-premise, and cloud-based systems, and makes it actionable for every user and customer, every time, with highly advanced enterprise search-based applications. Coveo connects people to contextual content, and through content, to relevant people. This enables more efficient customer service, increased sales, shorter sales cycles, faster innovation for better product development and increased profitability. Coveo’s advanced, Unified Indexing and Insight Platform securely connects with and crawls all systems to create a virtual integration layer, by federating and normalizing structured and unstructured information.
The Company’s lines of business bring actionable insight to Customer Service operations, high-end websites for personalized online experiences, and advanced enterprise search initiatives, so that all knowledge workers can tap into the collective knowledge and stop reinventing the wheel. More than 2,000,000 people globally and more than 400 companies use Coveo to achieve their business goals. Among Coveo customers are CA Technologies, L’Oreal Switzerland, Lockheed Martin, YUM! Brands, GEICO and SunGard. For more information, visit www.coveo.com, follow us on Twitter @coveo or like us on Facebook.
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
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