News Releases

Coveo expands cloud connectivity for Salesforce users, transforming knowledge management for customer service

Coveo transforms search in Salesforce with new Salesforce Knowledge, SharePoint Online and Chatter Answers connectors

QUEBEC – July 18, 2013

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About Coveo
Coveo's highly advanced, Unified Indexing and Insight platform transforms knowledge management initiatives by redefining how people access and share fragmented knowledge around the customer-focused enterprise. Coveo brings together the collective and yet fragmented information from cloud-based, social, and on-premise systems, and injects it into the context of every user, every time. Coveo connects people to contextual content, and through content, to relevant people. This enables more efficient customer service, increased sales, shorter sales cycles, faster innovation for better product development and increased profitability. Coveo's advanced, Unified Indexing and Insight platform securely connects with and crawls all systems to create a virtual integration layer, by federating and enriching structured and unstructured information.

The Company's lines of business inject existing knowledge into every Customer Service interaction, personalize online customer experiences within high-end websites, and increase overall return on knowledge by making the collective knowledge easily accessible, so that all employees can stop reinventing the wheel. More than 2,000,000 people globally and more than 500 companies use Coveo to achieve their business goals. Among Coveo customers are L'Oreal Switzerland, Lockheed Martin, YUM! Brands, GEICO and SunGard. For more information, visit www.coveo.com, follow us on Twitter @coveo or like us on Facebook.

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Editorial Contacts:

Diane Berry
Coveo
418-263-1111 x200 Office
908-627-5470
dberry@coveo.com

Adam Novak
PAN Communications
617-502-4300
prcoveo@pancomm.com     

                                                                 

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