News Releases

SOGIQUE Adds Insight, Intelligence and Personalization to Customer Service Desk Operations with Coveo and C2 Innovations

QUEBEC - October 17, 2012
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About C2

C2 Innovations is a full service management solution provider that offers a customized service desk solutions designed to achieve a high level of quality and excellence in your organization's sectors of activity. ITIL® compatible, accessible everywhere in real time, and easy to use, the C2 Enterprise suite of Service Desk solution allows organizations to optimize their management processes, centralize all information, decrease risks, increase transparency, and enhance performance. C2 customers include a number of large corporations, small and mid-sized enterprises, and government agencies in the IT, health, and education sectors in Canada, the US, the Caribbean, and Europe.

About Coveo

Coveo transforms users’ and companies’ ability to gain the right insight every time from overwhelming amounts of diverse, unstructured and structured data across all systems—on-premise, in the cloud and in social channels. This enables more efficient customer service, increased sales, shorter sales cycles, faster innovation for better product development and increased profitability. Coveo’s advanced, unified indexing technology securely connects with and crawls all systems to create a virtual integration layer, by federating and normalizing structured and unstructured information. 

The Company’s three lines of business bring relevant insight to CRM and Contact Centers for sales & service, WCMs for one-to-one marketing, and Enterprise Content for engineering and operations. Coveo role-based Insight Consoles™ provide advanced navigation into consolidated, correlated information mashups, within any application, including Coveo for Salesforce.  Among Coveo’s more than 400 customers are CA Technologies, YUM! Brands, GEICO and Boston Children’s Hospital.  For more information, visit www.coveo.com, follow us on Twitter @coveo or like us on Facebook.


Editorial Contacts:

Jessica Hohn-Cabana
Coveo
418-263-1111 x233 Office
508-353-3454
jcabana@coveo.com

Ann Shannon
PAN Communications
617-502-4300
prcoveo@pancomm.com

Alain Dionne
C2 Innovations, Inc.
450-978-1200 x1203
adionne@c2enterprise.com

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