News Releases

Coveo for Salesforce Launch Brings Contextually Relevant Insight From Anywhere Directly Within Salesforce User Interface

Breakthrough application acts as an all-knowing mentor, recommending the right insight to the end user, consolidating information regardless of where it resides—in social media, the cloud or enterprise systems—helping to solve cases faster and win more sales

QUEBEC – September 10, 2012

Additional significant features include an intuitive admin interface enabling multiple workgroup configurations, the correlation of any objects and combinations of information, including custom fields; the automatic presentation of similar accounts, opportunities and cases by linking objects based on attributes and dimensions, from across the unified index; advanced user interface for power users to dive deeply into any dimension of the business, including real-time pipeline and trend data; and automatic correlation of cases and solutions using advanced data enrichment, pulling solutions from multiple sources, across enterprise, community and social content.

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About Coveo:

Coveo transforms users’ and companies’ ability to gain the right insight every time from overwhelming amounts of diverse, unstructured and structured data across all systems—on-premise, in the cloud and in social channels. This enables more efficient customer service, increased sales, shorter sales cycles, faster innovation for better product development and increased profitability. Coveo’s advanced, unified indexing technology securely connects with and crawls all systems to create a virtual integration layer, by federating and normalizing structured and unstructured information.

The Company’s three lines of business bring relevant insight to CRM and Contact Centers for sales & service, WCMs for one-to-one marketing, and Enterprise Content for engineering and operations. Coveo role-based Insight Consoles™ provide advanced navigation into consolidated, correlated information mashups, within any application, including Coveo for Salesforce. Among Coveo’s more than 400 customers are CA Technologies, YUM!Brands, GEICO and Boston Children’s Hospital. For more information, visit www.coveo.com, follow us on Twitter @coveo or like us on Facebook.


Editorial Contacts

Jessica Hohn-Cabana
Coveo
418-263-1111 x233 Office
508-353-3454
jcabana@coveo.com

Ann Shannon
PAN Communications
617-502-4300
prcoveo@coveo.com

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