Coveo today announced that Ed Shepherdson, senior vice president, Enterprise Solutions, will lead and participate in two sessions during the 10th annual SCORE Conference, an Omega Management Group conference in Boston May 16th - 17th, 2012. His first session, “The Insight Advantage” Workshop will focus on how companies can become more customer centric to become more competitive, increase customer satisfaction and loyalty and increase revenue. The second session, “Managing the Customer Experience: One Experience at a Time” is a panel discussion about the importance and benefits of managing the customer experience consistently across all touch points.
The “The Insight Advantage” workshop, Wednesday, May 16, from 4:00 to 5:00 p., EST, will cover the following:
The “Managing the Customer Experience: One Experience at a Time” panel, Thursday, May 17, from 10:30 to 11:15 a.m. EST, will discuss:
WORKSHOP: The Insight Advantage
DATE: Wednesday, May 16, from 4:00 to 5:00 p.m. EST
PRESENTER: Ed Shepherdson, senior vice president, Enterprise Solutions; Coveo
PANEL: Managing the Customer Experience: One Experience at a Time
DATE: Thursday, May 17, from 10:30 to 11:15 a.m. EST
PANEL MODERATOR: Dennis L. Gershowitz, vice president, Service Strategies Practice; Anthony & Alexander Group, LLC
PANELISTS: Ed Shepherdson, senior vice president, Enterprise Solutions, Coveo; T.J. Felice, president, ISOdx Solutions; Walt Gasparovic, chairman & CEO, Society for Service Executives (SSE); and John Purcell, director, Customer Care Products; LogMeIn
ADDITIONAL INFORMATION: Visit http://omegascoreboard.com/score.php
Coveo transforms companies’ ability to gain insight from diverse and overwhelming amounts of unstructured and structured data, whether it exists behind the firewall or in social media. Coveo’s unified indexing technology connects broadly with all systems to create a virtual integration layer, from which role-based Insight Consoles present consolidated, correlated information mashups. Greater insight enables more effective and efficient customer service, more relevant customer experiences, increased sales and shorter sales cycles, faster innovation for better product development, and ultimately, increased profitability.
Coveo customers range from Fortune 100 companies such as Lockheed Martin, PepsiCo, and Verizon, to Global 2000 companies such as GEICO and CA Technologies, to mid-sized businesses such as Terumo Medical and Children’s Hospital of Boston. For more information, visit www.coveo.com.