Coveo today announced the addition of online storage and file-sharing service Dropbox to the diverse systems from which Coveo for Salesforce, launched earlier this month, can draw contextually relevant data without requiring users to leave the Salesforce environment.
Coveo for Salesforce instantly indexes data from Dropbox in addition to numerous other systems including the Salesforce platform, Twitter, SharePoint, Exchange, Lithium, Gmail and more, all from directly within the Salesforce user interface. Additionally, Coveo for Salesforce brings together information from across the Salesforce infrastructure, including Service Cloud and Sales Cloud, and Salesforce Knowledge. The company has plans to add Chatter and Chatterbox soon.
Coveo for Salesforce places the power of a highly advanced, intelligent indexing engine in the hands of Salesforce end users for the first time. More powerful than federated search, this technology understands what users are working on and automatically recommends related content from across the Salesforce platform and beyond. Coveo for Salesforce recommends information about similar customers, similar cases and their resolutions, content such as email conversations, related community and social media discussions, along with both internal and external experts who can help sell, and solve customer issues. From within the Salesforce interface, users can open a full page search interface that enables them to dive deeply into a number of different business parameters. It is easily activated in the cloud by end users and administrators, and is available as a limited free trial.
The Company’s three lines of business bring relevant insight to CRM and Contact Centers for sales & service, WCMs for one-to-one marketing, and Enterprise Content for engineering and operations. Coveo role-based Insight Consoles™ provide advanced navigation into consolidated, correlated information mashups, within any application, including Coveo for Salesforce. Among Coveo’s more than 400 customers are CA Technologies, YUM! Brands, GEICO and Boston Children’s Hospital. For more information, visit www.coveo.com, follow us on Twitter @coveo or like us on Facebook.
418-263-1111 x233 Office