Coveo, a provider of Enterprise Search 2.0 and Customer Service Solutions, today announced that the company and its customer, Institut National d’Optique (INO), the leading Canadian National Optics research center, were presented with the 2011 OCTAS Business Solutions award. INO’s innovative use of the Coveo Enterprise Search Platform, and results generated to date, were recognized by an independent jury as the winner in the Business Solution category. Since 1987, the OCTAS Awards have recognized the achievement of excellence in Quebec’s information technology (IT) industry.
INO was looking for an enterprise-wide information access platform that could easily scale to face the exponential growth of data and information the company was experiencing. The Coveo Enterprise Search Platform provides INO scientists with immediate, single-screen access to the most up-to-date information across all enterprise systems, emails, documents, and data, and fosters a knowledge collaboration culture. Now that INO’s scientists have immediate access to the most relevant information regardless of where it resides, the company reports a 5 percent improvement in productivity for every employee.
“Since our Coveo implementation, we have significantly increased our efficiency and productivity numbers, with our average user saving two hours each week searching for information, or recreating work that already exists, which translates into a 5 percent improvement in productivity per employee,” said Martin Larrivée, CFO, INO. “Considering recurrent six-figure yearly savings and progressive user-adoption rates, the time to ROI has been estimated to be less than a year.”
The OCTAS is a highly prestigious annual competition recognizing outstanding achievements in Quebec’s IT sector. During the gala awards ceremony, the Action IT Network paid tribute to a series of individuals, companies and organizations for their creative and dynamic approach and outstanding contributions to the advancement of the IT sector.
“It is an honor to be recognized for this award alongside our customer, and among Quebec’s outstanding companies in the IT sector,” said Laurent Simoneau, CEO, Coveo. “We are dedicated to working with our customers in partnership to ensure they achieve results and immediate ROI that will drive considerable value across their business. I congratulate both the INO and Coveo teams on a job well done.”
A leading technology designer and developer, INO is the largest center for industrial optics and photonics expertise in Canada. The leader in its field internationally, INO has so far completed over 4,500 custom R&D contracts for Quebec and Canadian companies working in a variety of fields. INO has performed 43 technology transfers that have resulted in the creation of 26 new high tech startups. It boasts more than 235 employees, most of them researchers, scientists, and technicians who contribute to INO’s international reputation. www.ino.ca.
Coveo provides Enterprise Search 2.0-powered information access solutions. The Coveo Platform transforms disparate structured and unstructured data, from virtually any system, into actionable, on-demand knowledge. Coveo consolidates and correlates content into dynamic 360° views about customers, projects, people, processes and products, to inject knowledge into key business processes. Coveo Knowledge 360 Solutions for Customer Service, based on the Coveo Platform, include specialized components designed for Agent Assisted Service, Customer Self-Service and Management Analytics. Coveo’s Enterprise Search 2.0 platform allows companies to finally Stop Moving Data™, and start accessing knowledge. Information and video demos are available at www.coveo.com.
418-263-1111 ext. 233