IBM Netezza awarded Coveo its 2011 Valued Partner Award during the American Business Awards’ (ABA) Stevie Awards ceremony. Presented by IBM Netezza Principal Support Analyst James Coleman, the award was given to Coveo for its partnership in helping IBM Netezza scale its customer service organization and better serve customers through Coveo’s Knowledge 360 Solutions for Customer Service. Watch the award presentation here.
Coveo is a leading provider of Enterprise Search 2.0 and Knowledge 360 Solutions for Customer Service. The ABA Stevie Awards were created to honor and generate public recognition of the achievements and positive contributions of organizations and business people worldwide.
Coveo Knowledge 360 Solutions for Customer Service give support teams a comprehensive, single-screen view of customer information from across multiple channels, including social media. Within 30 days of its Coveo implementation, IBM Netezza reduced the time needed to identify known problems by 67 percent and reduced the number of duplicate bugs submitted to Development Engineering by 50 percent. Read the complete IBM Netezza Case Study or watch the video here.
Accepting the award on behalf of Coveo was Richard Tessier, EVP, Products. “Coveo has received many awards, but few carry the prestige and significance of this one, presented to us by IBM Netezza, one of our valued customers,” he said. “We are honored to be recognized by IBM Netezza as a Valued Partner and look forward to generating additional results that will continue to optimize the company’s customer support organization and overall business operations. This award is the result of our commitment to working in partnership with our customers to ensure their Coveo implementations deliver significant value.”
Coveo is changing how people work with its Enterprise Search 2.0-powered Knowledge 360 solutions. The Coveo Platform transforms disparate structured and unstructured data, from virtually any system, into actionable, on-demand knowledge. Coveo solutions consolidate and correlate content into dynamic 360° views about customers, projects, people, processes and products, to inject knowledge into key business processes. Coveo Knowledge 360 Solutions for Customer Service include specialized components designed for Agent Assisted Service, Customer Self-Service and Management Analytics. Coveo’s Enterprise Search 2.0 platform allows companies to finally Stop Moving Data™, and start accessing knowledge. Information and video demos are available at www.coveo.com.
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