News Releases

Coveo to Host Webinar on Creating Customer Service Insight

November 17 session with analyst Esteban Kolsky and Coveo CEO Louis Tetu will highlight ways to better serve customers, reduce costs and increase innovation

QUEBEC - November 14, 2011

Coveo today announced that it will host a live webinar Thursday, Nov. 17, at 2 p.m. EST focusing on ways organizations can integrate social and enterprise content to drive customer service insight.

The session, “The Customer Information Hub Comes of Age,” will be conducted by Esteban Kolsky, former Gartner analyst and principal of ThinkJar; and Louis Tetu CEO and chairman of Coveo.

Kolsky, who has been writing about the Customer Information Hub for more than a decade, will explain why more customers are embracing the concept to drive customer satisfaction, cut costs and hone their competitive edge. Tetu will share case studies of how Coveo’s Insight Solutions are helping agents, managers and customers consolidate and correlate information from all systems and customer interaction channels.

Participants will gain insight into the following concepts:


WEBINAR: The Customer Information Hub Comes of Age: Integrating Social and Enterprise Content Drives Customer Service Insight

HOSTS: Esteban Kolsky, former Gartner analyst and principal of ThinkJar; Louis Tetu, CEO and chairman of Coveo

WHEN: Thursday, November 17, 2-3 p.m. EST

REGISTER: Visit The Customer Information Hub Comes of Age

About Coveo

Coveo is the confluence of Enterprise Search 2.0 and knowledge management for superior customer experiences, faster and more innovative product development and agile insight for sales and marketing. Coveo transforms disparate structured and unstructured data, from virtually any system, into actionable, on-demand insight about customers, projects, people, processes and products, providing greater insight into key business processes. Greater insight enables more effective and efficient customer service, more relevant customer experiences, increased sales and shorter sales cycles, faster innovation for better product development and ultimately, increased profitability.

Coveo customers range from Fortune 100 companies such as Lockheed Martin, PepsiCo and Verizon, to Global 2000 companies such as GEICO, CA Technologies and T-Mobile, to mid-sized businesses such as Terumo Medical, IBM Netezza and Children’s Hospital of Boston. For more information, visit

Editorial Contacts

Jessica Hohn-Cabana
418-263-1111 ext. 233

Mike O’Connell
PAN Communications

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