Coveo, a provider of Knowledge 360 Solutions for Customer Service based on the company’s award-winning Enterprise Search 2.0 platform, today announced the addition of Lawrence Pentland to its board of directors.
Pentland is a former executive at Dell Inc. where he led the Americas International division with full P&L responsibility for operations spanning 40 countries and five thousand employees. During his 10-year tenure at Dell, revenues in his division grew from $750 million to $4.6 billion.
Prior to joining Dell, Pentland held various industry roles and was a partner at Bain & Company Consulting in Boston and Toronto serving Fortune 500 companies in North America and internationally on issues of strategy, manufacturing and performance improvement.
Pentland has also served as a director at Telus Inc. and currently serves on several private technology company boards as well as on the Board Research Committee at the University Health Network in Toronto.
“Lawrence’s tremendous experience and proven track record of aggressively growing one of the most well respected and successful technology companies, along with his varied experience as a Bain & Company partner, are strong assets for our Board,” said Louis Tetu, Chairman and CEO, Coveo. “Lawrence’s strong operational experience in growing and scaling organizations, combined with his experience in serving a large, diverse, and global customer base, has already been felt in our interactions with him at the Board level.”
“Coveo is well positioned for explosive growth, as its solutions have the capacity to transform business by helping to harness and gain insight from the overwhelming amount, growth and diversity of data particularly as it relates to all companies’ greatest assets – their customers,” said Pentland. “Coveo’s ability to consolidate 360-degree customer insight from all sources is extremely powerful and holds tremendous growth potential. I look forward to contributing to Coveo’s accelerating growth as a member of the board.”
Pentland holds an MBA from the Wharton School of Business at the University of Pennsylvania and an undergraduate degree in Honors Business Administration from the Ivey School at the University of Western Ontario.
Coveo helps companies know their customers better, serve their customers better, and sell more products and services, by consolidating 360° customer information from all digital sources. Coveo solutions transform disparate structured and unstructured data, from virtually any system, into actionable, on-demand insight.
Coveo Knowledge 360 Solutions drive business performance by providing actionable insight into key customer-centric business processes such as customer service, customer interaction, customer self-service, and sales and marketing. Coveo solutions consolidate and correlate content into dynamic 360° views about customers, projects, people, processes and products, thus enabling more efficient service, more relevant customer interaction, and increased sales opportunities. Coveo customers range from Fortune 100 companies such as Lockheed Martin, PepsiCo and Verizon, to Global 2000 companies such as GEICO, Bose, CA Technologies and T-Mobile, to mid-sized businesses such as Terumo Medical, IBM Netezza and Children’s Hospital of Boston. For more information, visit www.coveo.com.
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