San Mateo, CA, and Quebec City, Canada – November 19, 2014 – Coveo announced today that Chairman & CEO Louis Tetu will present a keynote session on Tuesday, November 25 at the 2014 GovInnovate Summit on “How Search & Relevance is Driving Real-Time Insight for Government Organizations & Citizens Alike.”
From call centers to self-service portals and Web-based interactions, citizens now expect the same seamless service experience with government organizations that they have with businesses. Tetu will discuss how government agencies must provide citizens with more seamless, personalized experiences across all channels of interaction, while empowering and “upskilling” knowledge workers with a solution that improves proficiency and productivity.
The problem stems from IT complexity. Customer data now resides across a diverse array of data sources, legacy systems and newer, cloud-based applications. This creates silos of information that contain content, structured and unstructured data that is difficult to access. Due to this complexity, organizations often adopt platform-specific search tools that are associated with physical infrastructure deployments.
Tetu will explain how government agencies must instead embrace this complexity and enable unified search platforms that index and consolidate information from across the “ecosystem of record.” Organizations that use this approach are able to present highly relevant content and experts within the context of the user, whether via self-service or employee-assisted service, for a more personalized interaction. Customer centricity is the new imperative.
“GovInnovate is one of the premier conferences of its kind,” said Tetu. “I’m looking forward to talking about how enterprise search solutions can transform government organizations with the right information presented in the right context, at the right time—to personalize engagements with the 21st century citizen and to help government employees upskill on-demand.”
In addition to Tetu’s keynote presentation, Coveo executives will participate in two roundtable sessions later that day alongside executives from Coveo’s regional partner, HyperInsight:
For additional information regarding the full conference agenda, click here.
The 2014 GovInnovate Summit, located in Canberra, brings together hundreds of senior public servants over two days from Australia and overseas, from all three tiers of government. GovInnovate is where the leading minds in government converge to map out the future of government. Coveo and HyperInsight are the two platinum sponsors of GovInnovate.
Coveo, leveraged by Fortune 500 companies globally, offers an enterprise edition for organizations looking to leverage Sitecore's Experience Database (xDB) to personalize search experiences for website visitors. Companies can purchase or upgrade to Coveo for Sitecore - Enterprise Edition, which has been available since May 2014. It provides full integration with the Sitecore xDB, enabling marketers to personalize the search-driven content each visitor is exposed to based upon their unique profile, history and site activity, and enables the secure integration of any external content source with a Sitecore site. This empowers companies to surface on their Sitecore site content residing in CRM systems, external product catalogs, legacy knowledge bases and more.
To learn more about Coveo for Sitecore, please visit www.coveo.com/sitecore or call 1.800.635.5476 in North America or 00800 2673 7642 to speak with a Coveo specialist. Sitecore Symposium 2014 attendees are encouraged to visit the Coveo team at Booth #11 on the Sitecore Symposium exhibition hall floor. Partners, developers and customers can register for their free download of Coveo for Sitecore - Free Edition.
Coveo provides search solutions that deliver actionable, personalized knowledge to every employee, support agent, customer, and website visitor. Recognized as the Most Visionary Leader in Enterprise Search by Gartner in 2014, Coveo's Search & Relevance technology unlocks the full value of intranets, customer service applications, and websites by securely connecting, consolidating, and analyzing in real-time an organization's diverse knowledge streams, and providing users with unified search, dynamic 360-degree views of information, contextual content recommendations, and automated expertise finding.
Over 700 customers worldwide use Coveo to unify knowledge and make it actionable. With corporate headquarters in Quebec City, Canada, U.S. headquarters in San Mateo, CA, and offices around the world, Coveo and its network of certified systems integrator partners deliver search-driven knowledge solutions to organizations across every vertical and in every geography.
Coveo is a strategic partner of Salesforce.com and Sitecore, and has been recognized by Gartner as a leader in its 2014 Magic Quadrant for Enterprise Search. For more information, please visit www.coveo.com, and follow us on the Coveo blog, LinkedIn, Twitter, and YouTube.
Hyperinsight Pty Ltd (www.hyperinsight.com), is based in Melbourne Australia and is an authorized Master Reseller and distributor for Coveo (www.coveo.com) in APAC. With extensive experience in Coveo’s highly advanced, enterprise search solutions – including deployments for multiple industries, government departments and major corporates – the Hyperinsight team collaborates both commercially and technically with companies, their consultants and other vendors. Hyperinsight’s focus is on value-added outcomes via business driven solutions that enhance the operations of every customer and the lives of all customers’ stakeholders.
Erin Spencer, Kate Lavoie-Mayer