Self-Service Information Access

Coveo Insight Solutions™ provide Self-Service Information Access that transforms disparate data into actionable insight through an Enterprise Search 2.0 approach, increasing business agility by helping every user to make better, faster, more informed decisions. Coveo Insight Solutions take users through four progressive levels of data interaction to gain insight:

  • Search & Navigation, with SmartFacets™;
  • The automatic Consolidation of relevant, near real-time information;
  • The Correlation of any-to-any relationships as well as the discovery of themes within massive amounts of data;
  • The ability to Analyze data in real time, providing dynamic, interactive analytics around customers, cases, sales, products, and more.

Coveo Insight Solutions leverage the full breadth and depth of information available across the enterprise, whether in systems behind the firewall or in the cloud. Coveo’s Enterprise Search 2.0 Platform powers solutions that improve performance and decision-making across multiple business processes, by bringing disparate, structured or unstructured information from any system into a central, Unified Index.

Business Challenges

  • The accelerating growth of unstructured information and its complexity—within companies and in social media—makes it impossible to connect the dots needed for agile business operations
  • Lack of visibility into knowledge required to support every-day decisions results in costly mistakes and missed opportunities
  • IT cannot keep pace with business needs to integrate myriad systems housing enterprise knowledge capital
  • Website content alone cannot answer all customer and prospect needs

Features

  • Presents consolidated, correlated information from multiple, disparate systems in intuitive, role-based Insight Consoles
  • Helps leverage social content in communities, Twitter, and more, in conjunction with enterprise content
  • Discovers important trends and themes within vast amounts of structured and unstructured data
  • Supports multiple data types, including multi-media
  • Supports more than 40 languages for global implementations

Benefits

  • Creates an Insight Layer above all enterprise system, enabling the actionable Insight required for well-informed, agile decision-making and operations
  • Increases the value generated by existing enterprise information systems
  • Reduces costs and increases collaboration by leveraging existing knowledge and expertise
  • Early identification of issues and trends helps companies avoid challenges and capture opportunities