Insight Solutions for Sales and Marketing

Empower sales and marketing departments with deep understanding of their customers, prospects, products, and operations. Coveo provides access to information from all systems and social channels, throughout the enterprise or in the cloud, that distills insight to enable companies to better know, serve and sell to their customers.

Coveo's Unified Index leverages Multi-Channel Text Analytics to make sense of the unstructured and structured data throughout all systems, providing consolidated and highly relevant customer and prospect information that helps sales and business development professionals easily answer:

• Who are my best targets, based on our most successful accounts? Which have similar characteristics?
• What has our company sold to similar companies, across multiple product lines and geographies? What products would be best for this prospect or existing customer?
• What obstacles will I face in this deal?
• What is the status of this customer account? Are they happy or dissatisfied?
• Who has been in contact with this prospect or customer, what has he or she seen from our company?
• What do I need to know before I meet with this prospect or customer?

Coveo works with each sales and marketing group to understand their specific needs for gaining insight, in order to customize role-based Insight Consoles- available on the desktop or on mobile devices - to faciliate sales and go-to-market strategies.  With Coveo Insight Solutions™ for Sales and Marketing, your teams can accurately pinpoint the greatest opportunities for driving and closing business, as well as easily understand and report on sales and marketing analytics, in near real time.

Coveo Insight Solutions also include solutions for Customer Service and Engineering and Product Development. Flexible and modular, all Coveo Insight Solutions leverage the Coveo Insight Methodology, a reference framework developed through more than 700 implementations. This combination results in a new level of actionable insight, and the ability for organizations to better innovate and know, serve and sell to their customers.