Insight Solutions for Customer Service
Coveo provides the front-line intelligence needed to transform
Customer Service and Support—by turning disparate data from
all sources into Insight—about your customers, their
products, challenges, interactions, history, and more.
1
The Coveo
Unified Index consolidates, correlates and makes sense of
unstructured and structured data from all systems: behind the
firewall, in the cloud and in social media.
2
Insight Consoles are customized to help specific roles within
customer service gain insight quickly and easily.
-
Customer Service Agents no longer “alt-tab”
between 5 to 20 or more applications—rather, they gain
actionable insight from a single console, enabling flattened
service organizations and faster resolution times.
-
Customer Self-Service ensures that your customers feel known,
with contextually relevant information about them, their
products, and easy issue resolution on your self-service
portal.
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Customer Service Managers gain a holistic view of all
customers and operations, with the ability to uncover trends and
dive into individual customer information in sub-seconds.
Flexible and modular, all
Coveo Insight Solutions™ leverage the Coveo
Insight Methodology, a reference framework developed through
more than 700 implementations. This combination results in a new
level of actionable insight, and the ability for organizations to
better innovate and know, serve and sell to their customers.
The ability to consolidate information from disparate sources,
including social channels, and correlate it with other enterprise
information gives customer service organizations a deeper level
of insight that’s a true market breakthrough. Multi-Channel
Text Analytics on top of this combined data provides an even
deeper level of insight to uncover key trends, identify issues
before they become known to customers and more. This ultimately
helps organizations know and serve their customers better, save
costs and increase profitability.”
Esteban Kolsky, ThinkJar
Webinar
