Insight Solutions for Telecommunications Companies

Critical knowledge and information for Telcos spans the gamut from customer data to network data, regulatory compliance information, R&D, product management and marketing, sales and much more. This data—growing at 70 percent per year, and 95% unstructured, resides in multiple, disparate systems across departmental and geographical silos. It is behind the firewall and in the cloud. It is in social media, communities, blogs and forums.

How can Telco executives and employees harness the power of this data to find the information and analytics they need to do their jobs well, without spending years and millions of dollars to integrate complex systems or attempt to move data into a single system of record? Coveo Insight Solutions™ virtually integrate information from across all enterprise systems, pulling it into a central, Unified Index of structured and unstructured data. From here, Coveo configures Insight Consoles containing correlated and normalized information applicable for various departments to help Telco employees and executives make faster, more informed decisions, spot product and customer trends, reuse past work, and provide better customer service. Coveo Insight Solutions for telecommunications companies:

• Cut across information and organizational silos by delivering unified views of information from disparate systems, within intutive Insight Consoles, without compromising IT governance and security.
• Harvest the vast diversity of existing systems & information silos.
• Improve efficiency of customer service and sales agents, and enhance self-service for customers.
• Improve network troubleshooting efficiency, by correlating alerts to trouble history and root causes nationwide, and identifying the best experts.
• Provide advanced analytics to help manage your business.

Coveo Insight Solutions utilize the full breadth and depth of information available across the organization, whether in systems behind the firewall or in the cloud to drive business transformation. All Coveo Insight Solutions leverage the Coveo Insight Methodology and a framework that provides actionable Insight through the ability to Search & Navigate, Consolidate, Correlate and Analyze information.