Insight Solutions for Manufacturing Companies

Complex manufacturing companies gain dynamic insight into operations, R&D, customer support and product lifecycle management with Insight Solutions from Coveo.

Complex manufacturing companies find that information is scattered across geographic and departmental silos and multiple information systems. Whereas in the past, information was primarily structured and so easily housed in databases, today’s information is 95% unstructured, located behind the firewall, in the cloud, and even in social media. Gaining access to, and making sense of, such distributed and varied content has the potential to create significant value, including competitive differentiation, better customer service and faster time to market for new products.

Coveo flexibility and power cut across organizational and information silos—securely

Coveo Insight Solutions™ for Manufacturing Companies help integrate information and organizational silos by delivering consolidated views of information within role-specific Insight Consoles, without compromising IT governance and security. Coveo delivers comprehensive information access to manufacturing employees, including customer facing and knowledge workers such as:

• R&D and engineering employees
• Customer service and sales representatives 
• Executives, with Management Analytics Dashboards

Coveo Insight Solutions for Customer Service

Configured specifically for Complex Manufacturing Customer Service Operations, Coveo’s Insight Solutions for Customer Service prove to your customers that you know them. Whether they have one product or 20 with your company, your agents will understand and have the information they need to cross-sell, up-sell and provide personalized service in every customer interaction.

Coveo Insight Solutions utilize the full breadth and depth of information available across the organization, whether in systems behind the firewall or in the cloud to drive business transformation. All Coveo Insight Solutions leverage the Coveo Insight Methodology and a framework that provides actionable Insight through the ability to Search & Navigate, Consolidate, Correlate and Analyze information.