Insight Solutions for Healthcare Organizations

For healthcare organizations, information is critical to not only patient care but regulatory compliance, health care payers and the public at large. And yet, both patient and treatment information is often highly fragmented and scattered across numerous and diverse systems. Adding to the information challenge are treatment protocols that change, and which remain the lifeblood of healthcare providers. Incorrect or missing information can result in mistreatments, potential lawsuits or suboptimal patient results.

Speed to access the correct information is critical for all healthcare provider staff members. According to Children’s Hospital of Boston, “In the healthcare industry, every second counts. We need to ensure that clinicians in the hectic emergency room at 3 a.m. can easily locate precise, critical, patient care information. If the search results returned redundant or obsolete content, not only would staff productivity decrease, but patient care could be negatively affected as well.”

Coveo Insight Solutions™ for Healthcare Organizations are built on the Coveo Enterprise Search 2.0 Platform and leverage existing IT information infrastructures. Coveo pulls information from across multiple systems to ensure accurate and relevant information access, via Insight Consoles that can provide holistic views of treatment procedures and patient information, as well as dynamic analytics about hospital processes and operations.

• Instant access to a comprehensive view of information required to treat patients
• Help meet hospital standards for exceptional service, exceptional care
• Better research management and access
• More easily identify and eliminate out-of-date or redundant content, reducing risk and improving compliance
• Provide public information more quickly and easily via optimized website search

Coveo Insight Solutions utilize the full breadth and depth of information available across the organization, whether in systems behind the firewall or in the cloud to drive business transformation. All Coveo Insight Solutions leverage the Coveo Insight Methodology and a framework that provides actionable Insight through the ability to Search & Navigate, Consolidate, Correlate and Analyze information.