Thank you!

We appreciate your interest in Coveo. We will be in touch with you shortly.

abdce

Webinars

Increasing Proficiency On-Demand - October 2014 - KM Community Call

In this one-hour recording, Diane Berry--Chief Knowledge Evangelist at Coveo--talks about upskilling employees on the job and on-demand by providing them with access to the most relevant information and expertise.

Watch Webinar

Boosting Your Customer Service KPIs: See How PDI & Others Did It

Watch this info-packed webinar to learn how PDI Inc. and other Coveo customers have harnessed the power of unified, contextual search to dramatically improve customer self-service and contact center performance.

Watch Webinar

Turbocharge Salesforce with Unified Search-Driven Knowledge

Today’s customers are empowered to interact with companies where, when, and how they want — from social media and self-service customer portals, to contact centers and field-service calls. To deliver exceptional service in this era, companies must provide both customers and agents alike with swift, intuitive access to case-resolving knowledge and expertise, wherever it resides.

Watch Webinar

Rethinking the Corporate Intranet in the Age of Information Everywhere

Explore how leading KM practitioners using engagement and collaboration to address targeted knowledge needs, enhance the flow of information and expertise, and improve business performance. Discover how KM pacesetters are able to create—and sustain—KM strategies and cultures in which engagement and collaboration thrive.

Watch Webinar

Would Einstein Call You Insane? Break the KM Failure Cycle in Customer Service

TSIA’s John Ragsdale and Coveo’s Diane Berry examine the main reason behind KM initiative failure, and discuss how your company can avoid making the same big mistake while launching your initiative faster than you thought possible. You’ll come away with new plans that will help you bolster service metrics, including case deflection, first call resolution, customer satisfaction, and agent training & attrition. Explore how leading KM practitioners enhance the flow of information and expertise, and improve business performance.

Watch Webinar

The Power and Possibility of Search Driven Sitecore Websites

Powerful and intuitive search transforms how visitors engage with websites, and can dramatically improve a site’s performance. Join Sitecore and its strategic technology partner Coveo for this webinar on strategies for building exceptional, contextual, and easy-to-manage search experiences on your Sitecore website.

Watch Webinar

New Practices for Dynamic Expertise Finding

Learn how far-flung teams at large, global leaders in energy management, healthcare, technology and finance are applying Big-Data principles to their collective enterprise knowledge. See how they are able to identify who knows what, when, and where it is relevant to them.

Watch Webinar

Top Knowledge Management Trends of 2014

Traditional KM approaches (KBs, SharePoint, etc.) have failed to meet the challenges posed by Big Data, mobility, social media, and customer demands. That’s because the knowledge critical for customer service is everywhere, and new approaches are required to tap into its value. Listen to this high-impact 30-minute briefing with TSIA’s John Ragsdale and Coveo’s Louis Têtu to learn the trends that are shaping the knowledge management revolution.

Watch Webinar

Coveo for Sitecore: Super-charge Search for Sitecore Websites

Discover how Coveo for Sitecore transforms website experiences by delivering contextually relevant and personalized content to visitors.

Watch Webinar

Why Knowledge Tops the CEO Agenda

Join Coveo CEO Louis Têtu to learn the top 3 reasons why traditional KM has failed, and why CEOs have an urgent need to address it.

Watch Webinar

How Search-Powered Knowledge Management Creates Competitive Advantage for a Fortune 50 Company

Discover how one Fortune 50 company uses Coveo search and relevance technology to drive innovation, boost productivity and become more competitive.

Watch Webinar

SCRM + Contextual Knowledge = CRM for 2014 and beyond

If you’re not leveraging the collective knowledge available to your organization, you’re likely not at the level of “social” required to be completely relevant to your customers. And irrelevancy is, well, irrelevant. Not a place to be - for you or your customers.

Watch Webinar

Introduction to Coveo for Salesforce

Learn how you can leverage your collective knowledge to drive relevance in this video overview and demo of Coveo for Salesforce. Coveo for Salesforce is the new, award-winning app that brings relevant information from multiple systems (SharePoint, Lithium, Twitter, Exchange, Gmail, Dropbox and many more) directly into Salesforce.

Watch Webinar

Transform Knowledge Management (30 minutes)

Watch this brief interactive on-demand webinar featuring Coveo’s Diane Berry & industry analyst John Ragsdale to learn how companies are contextualizing and personalizing information from anywhere right into their Salesforce UI to power customer service.

Watch Webinar

Using Insight to Create Customer Centricity at CA Technologies

By putting their customers at the center of operations and leveraging insight, CA Technologies has transformed their operations. With insight, CA Technologies is able to facilitate global internal collaboration among their 13,000 employees, significantly reduce customer service issue resolution time in their contact center, and has increased customer satisfaction on their self-service website by 10%. Attend this Webinar to learn how they did it.

Watch Webinar